Privacy Policy

ZX Lubricants is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, inquiry forms, and other communication channels.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, submit an inquiry, request a quotation, or communicate with ZX Lubricants.

This information may include:

• Your name and contact details.
• Phone number and email address.
• Company or business name, where applicable.
• Product requirements and products you are interested in.
• Order quantity, bulk supply requirements, and delivery location.
• Information submitted through website contact or inquiry forms.
• Any additional information you voluntarily provide through phone calls, WhatsApp, email, or other communication methods.

2. How We Use Your Information

Information collected through our website or communication channels may be used for the following purposes:

• Responding to inquiries and quotation requests.
• Understanding your lubricant and product requirements.
• Providing information regarding our products, availability, pricing, and specifications.
• Processing and managing customer orders and business communications.
• Coordinating bulk supply, delivery, and related customer requirements.
• Providing customer service and support.
• Improving our products, services, website experience, and customer communication.
• Maintaining internal business records where reasonably required.

3. Website & Technical Information

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring pages, pages visited, and general website usage information.

Such information may be used to understand website performance, improve functionality, identify technical issues, and enhance the overall user experience.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor interactions, and analyse website traffic.

Cookies are small files stored on your device by your browser. You may choose to disable or restrict cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Data Protection & Security

ZX Lubricants takes reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, absolute security cannot be guaranteed.

6. Sharing of Information

ZX Lubricants does not sell or rent your personal information to third parties.

Information may be shared with trusted service providers, logistics partners, technology providers, or other business partners when reasonably necessary to respond to your inquiry, process an order, provide requested services, or operate our business.

We may also disclose information where required by applicable law, regulation, legal process, or government authority.

7. Third-Party Links

Our website may contain links to external websites, social media platforms, online marketplaces, or other third-party services.

These third-party websites have their own privacy policies and practices. ZX Lubricants is not responsible for the privacy practices, security, availability, or content of external websites.

We recommend reviewing the privacy policies of any third-party website you visit.

8. Online Marketplace Links

Our website may provide links that allow visitors to view or purchase ZX Lubricants products through third-party online marketplaces such as Flipkart.

Any information you provide directly to such marketplaces is handled according to their respective privacy policies, terms, and data protection practices.

9. Communication

If you contact us through our website, phone, email, WhatsApp, or another communication channel, we may use the contact information you provide to respond to your inquiry and communicate with you regarding your product or business requirements.

10. Data Retention

We may retain personal or business information for as long as reasonably necessary to respond to inquiries, maintain customer and transaction records, fulfil business requirements, resolve disputes, and comply with applicable legal or regulatory obligations.

11. Your Rights

Subject to applicable laws, you may contact us if you wish to request access to, correction of, or deletion of personal information you have provided to us.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website and products are intended for general customers and businesses and are not specifically directed toward children. We do not knowingly seek to collect personal information from children through this website.

13. Changes to This Privacy Policy

ZX Lubricants reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable legal requirements.

Any updated version of this Privacy Policy will be published on this page.

14. Related Terms

Your use of this website is also subject to our Terms & Conditions and Disclaimer.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us using the details below.